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Frequently Asked Questions

Can I phone in an order?
What are Midnight Glamour's sizes?
What are my options for payment method?
How soon will I get my order?
Do you have a money-back guarantee?
How can I save items for shopping later?
I'm getting an error about cookies . . .
I want to send a gift . . .
I need to return something . . .
Why do I have to pay return shipping for exchanges?
How do I use my in-store credit?
How will I know when my order has been shipped?
How much does it cost to ship to my country?

If you cannot find your question, please contact us.

Can I phone in an order?
It's much easier and faster for you to place an order online using PayPal. We are able to take your order over the phone, although we can only accept money order or cheque as payment. Orders will be held for 5 working days until cheque is cleared. Credit cards can only be used through PayPal

What are Midnight Glamour's sizes ?
Size Small is equivalent to Australian Standard Sizing Ladies 8 to a small Ladies 10 Size Medium is equivalent to Ladies 10 to Ladies 12

What are my options for payment method?
PayPal, Money Order or Cheque. Cheque will be held 5 days for clearance before dispatch

How soon will I get my order?
Under normal circumstances, most of our orders are processed within 1-2 days of receiving them and 5 days for out of stock items. Orders received over the weekend are processed on Monday. Payment made by cheque will be held for up to 5 days before processing. Packages will arrive at your door 2-3 workings days after it is sent.

Do you have a money-back guarantee?
If you are not happy with your purchase, see our returns page where you will find all the info you need to send back your items. Please check your order when it arrives as returns will only be processed within 7 days of you receiving your items. G-strings are considered intimate apparel and are not eligible for return due to health regulations. If you have a manufacturer's defect to report, you can return you item for review and we will verify that the product is defective

How can I save items for shopping later?
You may add items to your cart while you shop around, even if you haven't made your final decision yet. You will have an opportunity to change the contents of your cart once you head to the checkout. Items will remain in the cart for a few days, and this depends on the settings in your Internet browser. Keep in mind, however, that placing an item in the cart does not reserve it for you. If you leave your order in their for a few days and place the order, then the items you ordered might no longer be available when we pull the order.

I'm getting an error about cookies
In order for most shopping carts on the Internet to work correctly, you must have a feature known as "cookies" enabled in your browser. This allows our server to keep your shopping cart separate from the carts of the other shoppers who are also on the site. In Microsoft Internet Explorer, you can enable cookies by clicking on Tools in the top menu bar and choosing Internet Options and clicking on the Privacy tab - slide the slider down to "Low" in order to enable cookie usage for most e-commerce sites. If you use another browser, you need to check your security or privacy settings to make sure cookies are enabled before you can use our shopping cart.

I want to send a gift
You can send items as gifts by turning off the check box on the order form that says "Check this box if billing address is the same as shipping address" and enter the SHIPPING information first. You will then be prompted to enter the billing information that corresponds to that of your credit card. In order to protect ourselves and our customers against credit card fraud, we do call for verification on these orders.

I need to return something
Please check any order as soon as they arrive as our return policy states that we will not accept returns 7 days after the day your receive the package. If you find that you would like to return any of the items from your order please see our returns page.

Why do I have to pay return shipping?
There's a reason our prices are low - we don't lump in potential shipping charges with the cost of the items - you buy just the items, then you pay for the shipping. Many places tack on extra charges as well, to cover the costs of boxes, packing material and the labor involved in pulling, packing, and shipping your order. We don't do that. However, because we don't make up for shipping in the price of our items, we can't cover the cost of you shipping the merchandise back to us.

How can I use my in-store credit?
If you have an in-store credit from a return or exchange, you can use it by simply placing a regular order on our web site and refer to your in-store credit or discount by means of the RA number or original order number in the shipping comments box so that we can look up your credit. Because of the way orders are forwarded to the warehouse, you must place a credit card order - the amount of the in-store credit will be refunded back to this new purchase once the order is filled.

How will I know my order has been shipped?
We will email you the day your order leaves.

How much does it cost to ship to my country?
Please email before ordering as different prices and shipping charges will apply.
We cannot be responsible for any import taxes, duties or fees.